STANDARDS
The Standards of Service
• I am here to serve my clients. This means prompt, friendly and quality service.
• I promptly respond to client requests, phone calls and client needs.
• I communicate in a respectful and professional manner.
• Nonverbal communication is as important as what I say.
• I anticipate clients' and others' needs, working to prevent problems and remove barriers.
• I communicate frequently about how long a client may expect to wait. I provide regular updates.
• I walk guests to their location and seek out those who look lost.
The Standards of Team
• I listen to, understand and respond in a compassionate manner.
• I encourage my colleagues and offer words of praise for excellent work.
• I partner with my colleagues to manage the workflow of my team and willingly pitch in to help others.
• I help new or less experienced colleagues feel welcome.
• I thank others for their time and efforts.